Lessons learned aren’t always lessons remembered
Friday, November 18th, 2005There’s a useful methodology called root cause analysis (or shoot the innocents from the perspective of most IT staffs) that is supposed to determine three things regarding an event of interest (typically an outage):
1. What actually happened?
2. How did it happen?
3. Why did it happen?
Lots of things get in the way of root cause analysis [...]
